Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

A heat Pump / Air conditioner is a device that regulates the room temperature to reach a comfortable and suitable condition by heating (increasing temperature) or cooling (decreasing temperature) according to the requirement. It works by consuming electricity as the power source but with high energy efficiency as compared to other sources of heating/cooling.

Heat Pumps / Air conditioners are today’s world most efficient appliances as:

  • They provide us both heating and cooling with the reverse cycle function.
  • Energy efficient as compared to any other heating cooling sources.
  • Less electricity consumption with best heating/cooling outputs.
  • They are highly convenient because of their remotely control feature with Wi-Fi function
  • They are safe to use as the heat density produced by them is very low which makes it safe for kids.
  • Almost zero harm to the environment
  • They have different modes for different weathers like Cool mode for Summers, Heat mode for Winters, Dehumidifier mode for humid, and Fan for circulating fresh air.
  • Moreover, some brands are even helpful with few medical conditions like Asthma, hay-fever with Quality Air for Life.

Heat pumps / Air conditioners provide us heating in winters by blowing inside room cold air (with the help of an indoor unit fan) on the heat exchanger which has high-pressure hot refrigerant coming from the compressor (outside unit).

Heat pump/ Air conditioners provide us cooling in summer by blowing the inside room hot air (with the help of an indoor unit fan) on the heat exchanger which has low-pressure cold refrigerant coming from the compressor (outside unit).

Heat pump / Air conditioner is as follows

  • Wall mounted
  • Floor mounted
  • Ducted systems in the roof cavity or under-house space
  • Ceiling cassettes with four-way airflow
  • Multi room split system

The different modes in the heat pumps / Air conditioners are as          follows:

  • Heat Mode helps to heat the home in winter
  • Cool mode helps to cool the home in the summers
  • Dry mode helps to break down the moisture during humid days/nights specials during the spring season
  • Fan mode only gives us the breeze with no temperature difference to circulate fresh air

Auto mode easily senses with the help of sensors placed in the heat pump / Aircon and provides the suitable temperature (which is not recommended for NZ weather conditions)

Yes, now-a-days most of the heat pumps / Air conditioners are Google and Alexa-enabled.

Yes, you can but not all the heat pumps / Aircons remote controllers can be child proof.

Yes, these days most heat pumps / Air conditioners have different types of technologies to stop allergens causing hay fever. However, the most recommended one is Panasonic due to its 24-hour Air Purification nanoe™X technology that inhibits 5 types of allergens and pollutants causing hay fever.

No heat pumps do not cause stuffiness like other heating sources such as wood or coal unless you operate them on highly unreasonable temperatures (high temperatures that are not required normally).

There are some conditions for this like:

  • For appropriate temperature regulation in homes specially during peak weathers either in winters for heating during June, July, and August or in summer for cooling during December, January, and February.
  • Helpful for people suffering from Asthma, and Hay-fever as it inhibits airborne and adhered pollutants, providing you with better air quality.
  • It deodorizes various types of odours like cigarette, garbage, sweat and BBQ odours.
  • Maintain a healthy and safer indoor environment for your pets.

There should be a minimum 3 metres of distance between inside and outside unit for proper circulation of refrigerant in the copper pipes. Thereby, leading to an optimal performance of heat pump.

Heat pumps usually take about 500-700 watts of power per hour.

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Yes, outdoor heat pump unit can be hanged on a concrete / brick wall securely. However, its not recommended to hang outdoor unit on weather board & other claddings as it could lead to high number of vibrations in the wall that is surely not good.

Fan speed is the rotation of the fan of the indoor unit to get different intensities of air according to your comfort. It can be controlled from a remote controller.

Yes, you can but only if you have the proper tools and knowledge to install it by yourself. However, for the electrical part you need a professional person so that your safety is ensured.

Yes, in cooling mode – the coils of the indoor unit of the air conditioner work as an evaporator and drain out the water from the hose attached to it which leads to sweating.

Yes, generally heat pump/aircon aids people in such conditions with its technologies that eliminate allergens and pollutants. For instance, nanoe™X technology in Panasonic inhibits 5 types of pollutants like bacteria & viruses, mould, allergens, hazardous substances, and pollens.

The outdoor unit of the heat pump/aircon should be placed on a levelled platform with a clear surrounding so that proper circulation of air occurs.

The heat pump can be automatically turned off by setting a timer with the help of a remote.

There is no position for the aircon indoor unit to be installed in the hallway that can heat / cool 2-3 bedrooms simultaneously. As rooms’ doors are the only channels for air to travel through it cannot be 100% effective in every corner of the rooms.

Yes, it is possible to install a heat pump/aircon on an internal wall but the only problem is to provide a path for the indoor unit condensation. However, it can be resolved with the help of condensate pumps that pump the water opposite to gravity with force.

Yes, the refrigerant level of the heat pump/aircon lowers with time due to the formation of formic acid that leads to small pores on coils which allows the refrigerant to escape at a micro level. To get rid of this problem, annual service of heat pump/aircon is highly recommended.

Usually, the lead time is 1-2 weeks but in the peak season, it’s 2-4 weeks due to high demand.

Yes, like humans, pets also feel uncomfortable when there are extreme weather conditions. Heat pump / Air conditioner plays a vital part in making them comfortable.

Simply no, because “heat pump” is just a term in New Zealand used for air conditioners. They are the same because they use the same technology to provide heating or cooling solutions according to the requirement.

Ventilation – is used to maintain a fresh &well-ventilated indoor environment by fetching the fresh air (either from outside / roof cavity) into your indoors & pumping the damped air out from the rooms to outside.

Heat Pump / Air conditioner – is used to maintain your room temperature at a comfortable level to suit the weather conditions with the help of different modes for different seasons.

In the Ducted system – air is fed through ducts to all the areas in the house by placing the indoor unit & ducts into the roof cavity.

In a Single split system – air comes out from the indoor unit hanging on the wall & it only covers that area.

Zone controlling is an add-on feature in Central / Ducted heating and cooling systems. Its highly beneficiary due to the following reasons:

  • You get to control temperatures in different rooms according to your comfort.
  • Helps to reduce your electricity bills – saving your pocket(budget-friendly).
  • It leads to less power consumption as you can shut off the system in vacant rooms where not required.

Mitsubishi Electric is the quietest heat pump in New Zealand with an 18 dB noise level.

In New Zealand, most of the heat pumps / Aircons come with 5 years of warranty. However, Carrier gives 7 years of warranty which is the longest in the New Zealand market.

In today’s market Haier Heat Pumps/ Air conditioners are the most budget-friendly

For warranty claims, you can contact the company from which you have bought the Heat Pump / Air Conditioner as long as it is within the warranty period.

All the heat pumps/ Air conditioners have a minimum 5 years of warranty and a maximum 7 years warranty.

The most important term to claim the Heat Pump /Air Conditioners warranty is to get it serviced annually by a professional and keep the record.

The best contact is the supplier and the installation company to claim your Heat Pump/Air Conditioner Warranty.

Yes, you can control your Heat Pump/Air Conditioner remotely with the help of the Wi-Fi function.

Yes, when the Heat Pump / Aircon works in heating mode – the coil of the outdoor unit acts as an evaporator which leads to condensation that leaves behind water.

Yes, you can clean your heat pump/ Air conditioner filter by yourself. Please see on our website we have written a full blog with a step-by-step description.

Read this: How to Clean Your Heat Pump Filter

The running cost of the heat pump/Air conditioner depends on the size and brand. Different brands have different energy consumption ratings along with various capacities of the heat pumps/Air conditioners.

To fully understand the definition of back-to-back heat pump / Air conditioner installation please click on the link below

Back-to-Back installation | NZ Heat Pumps ltd

Heat pump / Air conditioner size depends on the following factors:

  • Size of the room.
  • How well insulated is the area.
  • Facing the direction of the room (north-facing is always warmer in summer).
  • The number & size of windows & doors.
  • Floor type like carpet/vinyl/wooden/concrete.

Outdoor units of the Aircon / Heat pump are weatherproof. There is as such no effect of rain or sun. However, the surroundings should be clear for proper airflow.

Every penetration done for the Aircon / Heat pump should be sealed with silicon to make sure that no rodents can make their way into the interiors of your property.

Yes, in the spring season when most of the days are hot and humid, we can get the cool and dry air through dehumidifier mode.

We don’t provide installation service if you have a heat pump / Air conditioner unit mainly because it becomes really difficult for customers to claim a warranty in future if required.

To select the best performance location for the heat pump / Aircon following criteria should be met:

  • Full and uniform circulation of air in the room
  • Even temperature is maintained

Moreover, when these conditions are met it’ll result in energy efficiency & less power consumption for the Heat Pump / Aircon unit.

Heat Pumps/ Air Conditioners are as efficient as

1/3 of gas heaters and 1/4 of electric heaters.

If you get a heat pump / Air Conditioner annually serviced, it can last from 8 to 12 years.

If you do not get the annual servicing done for your heat pump/ Air Conditioner you void the warranty terms.

Heat pumps/Air conditioners do not suck air from outside they just transfer the energy with the help of hot and cool refrigerant flowing through the coils of a heat exchanger.

Yes, it is possible to have multiple indoor units with a single outdoor heat pump/ Air conditioner unit which is known as multi-split system and that won’t even disturb your outdoor ambience.

In most cases, you do not need to replace your heat pump/airconditioner filters because you are cleaning them regularly (recommended every 3 months). Please see on our website we have written a full blog with a step-by-step description.

How to Clean Your Heat Pump Filter | NZ Heat Pumps ltd

Flaps of Heat pump/ Aircon unit work in both horizontal and vertical directions.

Yes, you can customize the colour as some brands give you options for your indoor Heat pump/ Airconditioner.

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